FAQs
When will my order ship?
Orders are typically processed within [X] business days. Custom and made-to-order pieces may take longer—please refer to individual product pages for estimated timelines.
Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email to monitor its journey.
What is your return policy?
We accept returns within [X] days of purchase, provided the item is unworn, undamaged, and in its original packaging. Custom and personalized pieces are final sale.
How should I care for my fine jewelry?
To keep your jewelry looking its best, avoid exposure to water, harsh chemicals, and extreme temperatures. Store it in a soft pouch and clean regularly with a gentle cloth. Visit our Jewelry Care Guide for more details.
Returns
We want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re happy to offer returns and exchanges under the following conditions:
Return Policy
- Items may be returned within [X] days of purchase for a refund or store credit.
- Jewelry must be unworn, undamaged, and in its original packaging.
- Custom or personalized pieces are final sale and cannot be returned or exchanged.
- Shipping fees are non-refundable.
How to Return
- Contact us at returns@martinejennajewelry.com to initiate your return.
- Securely package your item and include your order number.
- Ship your return using a trackable service. We are not responsible for lost or damaged returns.
- Once received, refunds will be processed within to the original payment method.
Exchanges & Store Credit
- Exchanges are available for eligible items within 60 days.
- Store credit can be issued for future purchases.
For any questions or assistance, please reach out to martine@martinejennajewelry.com. We’re here to ensure you have a seamless experience!